Privacy Policy
Last updated: 17 November 2025
Introduction
Titan Meridian ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
Data we collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, postal address
- Booking information: Travel preferences, passport details, dietary requirements, accessibility needs
- Payment information: Credit card details, billing address (processed securely by third-party payment processors)
- Technical data: IP address, browser type, device information, cookies, and usage data
How we use your data
We use your personal information for the following purposes:
- To process and manage your travel bookings
- To communicate with you about your travel arrangements
- To send you marketing communications (if you've opted in)
- To improve our website and services
- To comply with legal obligations
Data sharing
We may share your personal information with:
- Travel suppliers (airlines, hotels, tour operators) to fulfill your bookings
- Payment processors to handle transactions securely
- Legal authorities when required by law
- Hays Travel Limited as part of our membership structure
We do not sell your personal data to third parties.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for 7 years after your last booking to comply with financial and legal obligations.
Your rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restriction: Request restriction of processing
- Objection: Object to processing of your data
- Portability: Request transfer of your data to another provider
To exercise any of these rights, please contact us at privacy@titanmeridian.com
Cookies
We use cookies to enhance your experience on our website. For more information about the cookies we use and how to manage them, please see our Cookies Policy.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: privacy@titantoolbox.co.uk
Titan Meridian (via Hays Travel Limited)
25 Vine Place, Sunderland, Tyne & Wear SR1 3NA